About this page
We get many similar questions about our site and unfortuantely we are not usually able to answer individually.
If you are thinking of contacting us, you might find the answer to your question on this page.
- I have a question about English. Can you answer it?
- How do I learn English?
- There is a mistake on your site.
- There is a technical problem with your site.
- Can you send me something?
- Can you recommend a good school/course/exam etc?
- Can I buy your Learning English products?
- I sent you an email but you haven't replied.
- How do I listen to audio on your site?
- I can't download some of your audio.
- How do I watch video on your site?
- How do I download from your site?
- Your site has changed and now I can't find something.
PLEASE NOTE:
There is currently an issue downloading our files with Internet Explorer 8. When right-clicking the 'Save target as...' link does not appear. We are working to fix this problem as soon as possible but in the meantime there is something you can do to make 'Save target as ...' appear.
To the right of the address bar is a button for 'Compatibility mode'. If you select this, then go back to the download link and right-click, you should now see 'Save target as ...' and you will be able to download the file.
I have a question about English, can you answer it?
Unfortunately we cannot usually reply to individual questions about English.
However there are ways to find answers on our site:
We have a series called Ask about English (which used to be called LearnIt) where we answer English language questions. You can browse the archives on the different subjects by following the links here.
You can use the search box on every page to look for any subject on our site.
How do I learn English?
The site is intended to help you improve your learning of the English language. Throughout the site you will find short courses, quizzes, grammar, vocabulary, audio and video that will help you to improve your English. Unfortunately we can't reply with individual advice on Learning English.
There is a mistake on your site
Being accurate is very important to us, but we are human too! If you find a mistake on our site you can let us know by contacting us through this page:
We will make any necessary corrections as soon as possible.
There is a technical problem with your site
If you are having a technical problem with our site or if something isn't working as it should, please let us know by contacting us on this page:
Can you send me something?
Sorry, but we are not able to send any materials by post. All our content is only available on the website.
I sent you an email but you haven't replied.
We receive many emails every day. We do read them all but unfortunately it's not usually possible to reply to all of them individually.
Can you recommend a good school / course / exam etc
Sorry, we are not able to give these kinds of recommendations
Can I buy your Learning English products?
No, we do not produce commercial Learning English products ourselves. However some older materials are available through the BBC Shop
How do I listen to audio on your site?
Our audio is available in different formats, streaming and downloadable.
For audio on the site after February 2009 you will need the free Abode Flash Player. You can find it here:
http://get.adobe.com/flashplayer/
Audio on the site before February 2009
Streaming audio can only be listened to online. To listen you need the free Real Player software. Some streaming audio can also be listened to using the free Windows Media Player software.
Instructions for downloading and installing both these programs can be found here
http://www.bbc.co.uk/webwise/categories/plug/real/real.shtml?intro
Downloadable audio programmes are in mp3 format. They can be played using many media players such as Windows Media Player and Apple Quick Time Player.
I can't download some of your audio
Only mp3 audio files can be downloaded. These are clearly marked. There is a lot of audio on the site which is only available to listen to online in streaming format. For legal reasons we are not able to make this audio downloadable.
PLEASE NOTE:
There is currently an issue downloading our files with Internet Explorer 8. When right-clicking the 'Save target as...' link does not appear. We are working to fix this problem as soon as possible but in the meantime there is something you can do to make 'Save target as ...' appear.
To the right of the address bar is a button for 'Compatibility mode'. If you select this, then go back to the download link and right-click, you should now see 'Save target as ...' and you will be able to download the file.
How do I watch video on your site?
Our video content is available in different formats. Some of the older material is only available in streaming format. It can only be watched when you are online. To watch this video you need the free Real Player software. You can learn how to download and install this software here:
http://www.bbc.co.uk/webwise/categories/plug/real/real.shtml?intro
Some video is presented on the page in Flash Video. To watch this you will need the free Flash Player software. The latest version is available here.
http://get.adobe.com/flashplayer/
Downloadable video is presented in MP4 format. These files can be played in many media players such as some versions of Windows Media Player and Apple's free QuickTime player
http://www.apple.com/quicktime
How do I download from your site?
For information about our downloads and how to use them, see this page:
Your site has changed and now I can't find something.
Since we started this site in 1996 we have had a number of changes and redesigns. Most of our content is still available on the site. If you can't find something you saw previously you can:
- use the search box on any page
- look on our Site Map page
- use the Contact us page and we will try to find it for you
The BBC is not responsible for the content of external sites.
